February 12, 2026

Medicaid payments will end March 31 for providers who do not submit an application immediately

Wisconsin Medicaid has changed provider enrollment requirements. All our providers delivering Medicaid waiver authorized services needed to enroll or revalidate with Wisconsin Medicaid through the ForwardHealth Portal by December 31, 2025.

If you choose not to apply, you will not get reimbursed by Wisconsin Medicaid for dates of service on and after April 1, 2026.

Apply now to minimize impact to your Medicaid payments

If you did not apply but want to keep delivering home and community-based services under one of Wisconsin’s adult long-term care waiver programs, you must apply immediately. Your application must be approved and contracts and services must be authorized before you can be paid by Wisconsin Medicaid. This can take several weeks. You may see a lapse in payment if your application is not approved by March 31, 2026.

You cannot backdate your enrollment to a date before you submitted your application. And, you cannot hold Medicaid members and families liable for paying for Medicaid services you don’t get reimbursed for.

How to apply

Most providers should submit a new provider enrollment application on the ForwardHealth Portal to get a Medicaid-issued provider ID. Use the Enrollment Checklist (PDF) for help.

1. Go to the Provider Enrollment for Adult Long-Term Care page.
2. Select Start Provider Enrollment Application under Quick Links.
3. Follow the prompts to apply.

Supportive home care agencies with EVV-only provider Medicaid IDs have a quicker process. They’ll upgrade their EVV-only enrollment to full Medicaid enrollment. It’s called revalidation. Use the EVV Revalidation Checklist (PDF) for help.

1. Go to forwardhealth.wi.gov
2. Log in to your EVV secure Portal Provider account
3. Select Revalidate Your Provider Enrollment and provide the information requested

Resources

• Training and information: Provider Enrollment for Adult Long-Term Care
• Support: Call Provider Services at 800-947-9627.
  • Representatives are available Monday–Friday, 7 a.m.–6 p.m. Central time.
  • When you call, say, “LTC Waiver” at the menu prompt to speak with a representative about LTC provider enrollment.
• Updates and notifications: Sign up for the Adult LTC Waiver Provider email list

September 19, 2025

NEW EMAIL DOMAIN COMING SOON

As part of our ongoing integration with Humana, we are transitioning to a new email domain. Inclusa email addresses will be updated from @inclusa.org to @inclusa.com. This change will be implemented gradually and is expected to be completed in October.

What to expect:

Email will begin arriving from @inclusa.com instead of inclusa.org.

Emails sent to @inclusa.org addresses will be automatically forwarded to the new @inclusa.com addresses.

Inclusa’s name, website, and physical address remain unchanged.

To ensure continued delivery of Inclusa emails, please work with your IT department to add our new domain to your allowlist.

August 8, 2025

ATTENTION ALL PROVIDERS: As previously communicated, effective January 1, 2026, all providers must have a Medicaid ID by enrolling with Wisconsin Medicaid using the Forward Health Portal. Some providers may have to enroll for each location where they provide services. If you do not have a Medicaid ID number by January 1, 2026, you cannot provide services or receive payment from managed care organizations (MCOs).

To further assist you with your enrollment, please refer to WI Medicaid Enrollment Tips for Providers

July 22, 2025

Supportive Home Care Agencies Can Enroll with Wisconsin Medicaid beginning August 11, 2025

Beginning August 11, 2025, supportive home care agencies that provide adult long-term care (LTC) waiver services will be able to enroll with Wisconsin Medicaid. Enrollment with Wisconsin Medicaid began in September 2024 for other home and community-based services (HCBS) providers who deliver adult LTC waiver services, but ForwardHealth needed to make additional systems changes for supportive home care agencies. Those changes will be complete in August 2025.

All adult LTC waiver services providers must enroll by January 1, 2026, to continue to provide services and receive payments from managed care organizations (MCOs) or IRIS (Include, Respect, I Self-Direct) fiscal employer agents.

The enrollment approval process can take up to 60 days. Providers should enroll soon to avoid payment disruptions.

ForwardHealth will send another email when enrollment is open. Providers can prepare by referencing the enrollment checklist (PDF) to see what documents are needed and get step-by-step enrollment instructions. The checklist and more information about enrollment are available on the Provider Enrollment for Adult Long-Term Care page on the Portal.

ForwardHealth offers trainings to help with the enrollment process. Find them on the Trainings page of the Portal under the Adult Long-Term Care Programs drop-down menu.

For additional questions, contact Provider Services at 800-947-9627.

April 30, 2025

ATTENTION ALL PROVIDERS: Effective January 1, 2026, all providers must have a Medicaid ID number by enrolling with Wisconsin Medicaid using the Forward Health Portal. Some providers may have to enroll for each location where they provider services. If you do not have a Medicaid ID number by January 1, 2026, you cannot provider services or receive payment from managed care organizations (MCOs).

For more information, refer to details sent to you by DHS, check out the attached flyer or direct questions regarding enrollment to ForwardHealth Provider Services at 800-947-9627. Adult Long-Term Care Provider Enrollment Flyer

August 12, 2022

We are excited to announce that Humana has agreed to purchase substantially all of Inclusa’s assets. This acquisition will allow us to create a model of care that provides industry-leading support for members across the health care continuum.

“Since our founding in 2000, the mission of Inclusa has been to maximize health outcomes for our members by proactively partnering with others to build vibrant and inclusive communities in Wisconsin that offer people dignity, choice, and connections,” said Mark Hilliker, Inclusa chief executive officer. “I am proud of the success we have achieved and look forward to the greater impact our team can have as part of Humana.”

This partnership upholds the continuity of Inclusa’s culture and locally-rooted legacy, while expanding its contribution within Humana’s national Medicaid platform. Thank you for joining us in this exciting opportunity.

Learn more:Press Release

We will share more information as it becomes available.

Learn More About Inclusa

Life. Defined by you.  What does that mean?  Watch this short video to find out.

Technology for Independence

Learn more about how Inclusa is embracing technology to help our members live their best life.